To open service                                                                                                      We ask for a twenty-four (24) hour notice to schedule an opening request. We ask all prospective customers to sign an application for service. We ask that the applicant furnish the last four digits of their social security and driver license numbers, as well as proof of date of occupancy. If the applicant owns the property, we ask that they show proof of ownership (closing escrow). If the applicant rents the property, we ask that they show a lease/rental agreement and pay a deposit. Deposits to establish credit for new service will be a minimum of $100 up to the estimated average monthly bill for residential customers. If, however, you are the property owner, a former customer in good standing, or can provide a qualified guarantor, we will waive the deposit. Click here to download an application for service.

Openings by Mail, Fax or Telephone

Under extraordinary circumstances, if an applicant is unable to appear in person, we will mail, fax or take by phone an application for service. The deposit, if required, and signed application may be dropped in the drop box, or mailed. The water will be turned on upon receipt of the signed application and any required deposit.

Closing your Service

We ask for a twenty-four (24) hour notice to schedule a closing request.

Disconnection of Water Service for Non-Payment

If the water service is disconnected for non-payment of a bill, we require payment of the bill plus a $73 reconnection/disconnection fee and a $100 deposit be paid in full before restoration of the water service. These fees must be paid in cash or money order only. No personal checks will be accepted. Payment must be received in our office no later than 4 p.m. to have service restored on the same day. Service will be restored on the next business day when payment is received after 4:00 p.m.

Deposit:

Your deposit, plus interest, will be applied to your bill one year from the date paid. If you move out of our service area prior to that time, the deposit plus interest will be applied to your closing bill. If within the year, your water service is turned off for non-payment, the refund date will be reset to one year from the date your service is restored.